Welcome to Burlington Bath Shop. These Terms and Conditions govern your use of our website (www.bathluxurygb.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Business

Burlington Bath Shop (operated from 98 Corporation St, Manchester, GB M5L 1ZV) specializes in premium bathroom solutions for design-conscious homeowners and trade professionals worldwide. We offer carefully curated collections of high-quality bathroom fittings and accessories.

2. User Obligations and Responsibilities

2.1 Account Registration

While not required for browsing, account registration may be needed for certain features. You agree to:

  • Provide accurate and complete registration information
  • Maintain the security of your login credentials
  • Promptly update any changes to your information

2.2 Prohibited Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the website
  • Misrepresent your identity or affiliation

3. Products and Services

3.1 Product Descriptions

We take care to ensure our product descriptions are accurate, but:

  • Images are for illustrative purposes only
  • Minor variations in color/finish may occur
  • Specifications may change without notice (we’ll inform you if this affects your order)

3.2 Product Availability

All items are subject to availability. If an item becomes unavailable after ordering, we’ll notify you promptly and offer alternatives or a full refund.

3.3 Professional Installation

Unless otherwise stated, products do not include installation services. Some items may require professional installation for proper function and warranty validity.

4. Ordering and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by sending a confirmation email. We process orders within 1-2 business days (Monday-Friday).

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors (even after confirmation) and will contact you for instructions if this occurs.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is taken at the time of order processing.

4.4 Shipping

We offer two shipping options:

  • Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days with full tracking
  • Free Shipping: Via EMS for orders over £50, delivered in 15-25 business days with basic tracking

We currently cannot deliver to some Asian countries and remote regions.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

  • The item is in original condition with all packaging
  • You’ve obtained a Return Merchandise Authorization (RMA) number
  • The item isn’t on our non-returnable list (see below)

5.2 Non-Returnable Items

For hygiene and safety reasons, these cannot be returned unless faulty:

  • Bidets & Douche Sprays
  • Bidet Toilets
  • Installed or used products
  • Custom-made items (e.g., countertop basins cut to specific sizes)

5.3 Refund Process

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable unless we made an error.

6. Intellectual Property

All content on our website (text, graphics, logos, images) is our property or licensed to us and protected by intellectual property laws. You may not:

  • Republish material from our site without permission
  • Sell, rent, or sub-license material from our site
  • Reproduce, duplicate, or copy material for commercial purposes

7. Liability Limitations

7.1 Product Use

We’re not liable for:

  • Any damage caused by improper installation or use of products
  • Any consequential losses arising from product use

7.2 Website Use

We strive to maintain 24/7 availability but aren’t liable for:

  • Temporary unavailability due to technical issues
  • Any loss or damage from website use or inability to use

7.3 Maximum Liability

Our maximum liability to you for any claim is limited to the purchase price of the relevant products.

8. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We may update these terms periodically. The current version will always be available on our website, and we’ll notify you of significant changes affecting your rights.

11. Contact Us

For questions about these Terms and Conditions:

  • Email: [email protected]
  • Phone: [Customer Service Number]
  • Address: 98 Corporation St, Manchester, GB M5L 1ZV

We respond to inquiries within 24-48 hours during business hours (Monday-Friday, 9am-5pm GMT).