At Burlington Bath Shop, we combine premium bathroom solutions with exceptional customer service. Our carefully curated collection caters to design-conscious homeowners and trade professionals seeking quality bathroom fittings worldwide. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (Monday-Friday). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to suit your needs:

  • Standard Shipping (£12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after dispatch
    • Includes full tracking and insurance
    • Recommended for time-sensitive orders
  • Free Shipping – via EMS (for orders over £50)
    • Delivery within 15-25 business days after dispatch
    • Basic tracking included
    • Perfect for non-urgent orders

Note: Delivery times are estimates and may vary slightly depending on your location. We ship globally but currently cannot deliver to some Asian countries and remote regions.

Returns & Exchanges Policy

We want you to be completely satisfied with your premium bathroom products. If you need to return an item, please follow these steps:

Return Process

  1. Initiate Your Return Within 15 Days
  2. Receive Authorization
    • Our team will review your request within 24-48 hours
    • If approved, we’ll issue a Return Merchandise Authorization (RMA) number
  3. Prepare Your Return
    • Repackage items in original packaging with all accessories
    • Include a copy of your order confirmation
    • Clearly mark the RMA number on the package
  4. Ship Your Return
    • Send to our Manchester warehouse (address provided with RMA)
    • Use a tracked shipping method – we recommend insurance for high-value items
  5. Inspection & Processing
    • We inspect returns within 3-5 business days of receipt
    • You’ll receive email notification about your return status

Refund Information

Once approved, refunds are processed as follows:

  • Processing Time: 5-7 business days after we receive and inspect your return
  • Refund Method:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days to appear on your statement
    • PayPal: Typically processed within 24 hours
  • Note: Original shipping fees are non-refundable unless we made an error or shipped a defective product

Exchange Process

For exchanges (size, color, or model changes):

  • Follow the standard return process above
  • Clearly indicate your desired replacement item
  • We’ll ship the new item once we receive and inspect the original
  • Any price differences will be charged or refunded accordingly

Non-Returnable Items

For hygiene and safety reasons, these products cannot be returned unless faulty:

  • Bidets & Douche Sprays
  • Bidet Toilets
  • Any installed or used product
  • Custom-made items (e.g., countertop basins cut to specific sizes)

Damaged or Incorrect Items

If you receive a damaged item or wrong product:

  • Contact us immediately at [email protected] (within 48 hours preferred)
  • Provide photos of the damage/incorrect item and packaging
  • We’ll arrange a replacement or refund and cover all shipping costs

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Burlington Bath Shop Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Product Name:
Reason for Return:
Preferred Resolution: (Refund/Exchange – if exchange, please specify desired item)

I confirm the item is in its original condition with all packaging intact. Please provide return instructions and any required authorization.

Best regards,
[Your Full Name]
[Your Contact Number]
[Your Email Address]

Contact Us

For questions about our shipping or returns policy:

  • Email: [email protected]
  • Phone: [Customer Service Number]
  • Address: 98 Corporation St, Manchester, GB M5L 1ZV

We respond to all inquiries within 24-48 hours during business hours (Monday-Friday, 9am-5pm GMT).