FAQ

We offer a comprehensive range of high-design bathroom solutions including space-saving 2-in-1 toilet basins, back-to-wall toilets, complete bathroom suites, luxury baths (including corner baths), designer basins (countertop, cloakroom), bathroom lighting and mirrors (including Bluetooth mirrors), and premium bath accessories.

Absolutely! We specialise in space-efficient solutions like our 2-in-1 toilet and basin combinations, corner baths, and cloakroom basins that are perfect for compact city apartments or smaller bathrooms without compromising on style.

Yes, we provide carefully curated complete bathroom suites that combine all essential elements for a cohesive design. Our suites include matching toilets, basins, baths, and often complementary accessories for a harmonious look.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments. All transactions are encrypted for your security.

Your security is our priority. We use industry-standard SSL encryption to protect all payment transactions. We never store your full payment details on our servers.

Order modifications may be possible if your order hasn’t entered the processing stage (within 1-2 days). Please contact us immediately at [email protected] with your order number and requested changes.

We proudly offer seamless global delivery to over 85 countries from our UK warehouse, excluding some Asian and remote regions. During checkout, you can verify if we deliver to your location.

We offer two convenient shipping methods:
1. Express Delivery (£12.95): Via DHL/FedEx with 1-2 day processing and 10-15 day delivery after dispatch
2. Free Standard Delivery: For orders over £50 via EMS with 1-2 day processing and 15-25 day delivery after dispatch

Our space-saving bathroom products like 2-in-1 toilet basins and corner baths receive special protective packaging with custom foam inserts and reinforced corners to prevent transit damage. Mirrors and lighting are double-boxed for extra protection.

Yes! All orders come with real-time tracking updates. You’ll receive tracking information via email once your order is dispatched from our Manchester warehouse.

We offer a 15-day return policy from the delivery date. Items must be in original, unused condition with all packaging intact. Please contact us at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. We recommend using a tracked service for returns.

Once we receive and inspect your return, refunds are processed within 5-7 business days. The timing depends on your payment provider.

Our Manchester-based team is available via email at [email protected]. For product-specific questions, please include photos and your order number (if applicable) for faster assistance.

Absolutely! Our experts can provide guidance on selecting products that work together beautifully. Contact us with your room dimensions and style preferences for personalised bathroom design advice.

Yes! Our Manchester showroom at 98 Corporation St, Manchester, GB M5L 1ZV displays many of our premium bathroom products. We recommend contacting us in advance to ensure specific items you wish to see are available for viewing.